Shipping & Delivery
At KLIMCHI, we combine centuries of Bohemian glassmaking tradition with a modern, global reach. Every piece is hand-blown in our family glassworks and packed with expert care to ensure it reaches your home in perfect condition, no matter where in the world you are.
Where we deliver
We offer worldwide shipping using premium carriers to ensure speed and reliability.
| Region | Carriers | Standard Delivery | Priority Shipping |
| United Kingdom | FedEx, DHL | 4–6 working days | 1–2 working days |
| Europe | GLS, DHL | 2–7 working days* | 1–2 working days |
| USA & Canada | FedEx, DHL Express | 7–10 working days | 1–2 working days |
| Rest of World | FedEx, DHL Express | 7–14 working days | Available at checkout |
*Exact transit times for your specific address will be displayed at checkout.
Shipping rates
| Region | Carrier | Standard Rate | FREE Over |
| United Kingdom | FedEx | £5.95 | £100 |
| Europe | DHL / Local | €6.95 | €100 |
| USA & Canada | FedEx | From $14.95* | $200 |
| Rest of World | FedEx / DHL | Calculated at checkout | — |
*USA & Canada rates are calculated by weight. Exact shipping costs will be displayed at checkout.
Customs, Duties & Taxes
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EU & UK Orders: No additional duties or taxes apply.
- USA & International Destinations (e.g., Switzerland, Norway, Canada, etc.): Orders shipped to these regions are subject to local import duties and taxes, which are levied once the package reaches your country. These charges are determined by local customs authorities and are the responsibility of the recipient.
Please note: KLIMCHI has no influence over these charges and cannot predict their amount. We recommend checking with your local customs office for current rates before placing your order.
Risk-Free Guarantee
We understand that shipping glass across the globe requires extraordinary care. Every KLIMCHI parcel is fully insured, and we take all the risk of transportation upon ourselves.
In the rare event that your piece arrives damaged:
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Take a photo of the item and the packaging.
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Email us at customercare@klimchi.com.
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We will ship a replacement to you immediately, free of charge.
Tracking your order
The moment your order is dispatched, you will receive a confirmation email with a tracking link. You can follow your glassware’s journey from our workshop to your doorstep.